Michelle Baya

When we decided to sell our property in Auckland we enlisted the help of Harcourts and Michelle Baya was assigned as our real estate agent. She proved herself invaluable with skills on how best to market the property and enhance its selling potential. Being an overseas property owner it was always good to know that a quick email to Michelle would always provide a quick response and reassurance that the sale was going according to plan. There was no doubt in our minds that the property was being looked after in a very professional but down-to-earth and friendly manner. We found her dedication to the sale of our property to be very refreshing, with constant communication and weekly reports that helped to alleviate any concerns and this also gave us confidence in her ability, knowledge and expertise. We would have no hesitation in recommending Michelle as a property agent who really cares about her clients and her ability to get the best deal for them!

Being new to New Zealand and having no experience in buying a house and all the parameters involved, we were quite vulnerable when we started our house search. After seeing a number of estate agents who promised us the earth, we met Michelle Baya at an open home in October 2011. Her initial greeting was so refreshing, positive and encouraging that we took an instant liking to her. We told her of the kind of home that we were looking for, being quite specific about a number of things. As we spoke Michelle made notes. No other agent did that. Once we left the open home Michelle kept in constant contact with us, monitoring our responses to each home that she presented to us and taking us under her wing. We decided to go on this journey with her almost exclusively as we believe that she has market knowledge and in-depth experience to offer. Michelle knows the laws and procedures regarding the sales process. Questions that she didn’t know the answer to were not a problem – she made a plan to get the correct information to us as quickly as possible. Michelle can be quite insistent at times, and can be a bit emotional about the process, but she puts her ALL into her clients and helping them to make the right decision. We were made to feel like family and that she had our best interests at heart. We finally chose a home that Michelle presented to us in December 2011. We walked in and fell in love with the place immediately. She guided us through all the documentation and checks needed with a smile on her face. Nothing is too much for Michelle, she worked late at night and often beyond the call of duty to help us. We highly recommend Michelle as a competent, professional and reliable Estate Agent. She is passionate about the industry and her enthusiasm is contagious. We are looking forward to moving into our new home in the next month and hope that Michelle will be part of our lives for a long time to come! Yours faithfully Jenny and John Parker

Michelle has been such a delight to deal and work with in promoting, marketing and selling our house. After listing with several other agents in the market place it was Michelle who was able to sell our house and put a SOLD sign up. Michelle has done an absolute fantastic job. She was always prompt for open homes, well organised, friendly and you could tell that everyone who came through the open home loved talking and dealing with Michelle as she was always so helpful and responded to questions quickly and efficiently. Michelle remained professional at all times and we liked the fact that she always kept us informed of everything that was happening with our home from start to finish whether it was emails or phone calls Michelle was letting us know what was being done. My husband and I will not hesitate to have Michelle list another property of ours should another arise in the future.