Mary Patterson

We have bought and sold a number of properties in the past and understand how important it is when selecting an agent. We met Mary Patterson 5 years ago when she successfully sold our neighbour's house. When we decided to sell our house in Forrest Hil we chose Mary. She went on to guide us through an auction that achieved a result far better than we expected. The next time we wanted to sell we knew Mary would be the best choice for us in selling our lifestyle block. Mary provided us with the right advice and we sold our rural property at a price which was very acceptable to us and within our timeframe. You can't go past Mary's experience honesty and hard work. We cannot thank her enough. Shayne & Cathy Doyle - M: 027 410 5927

Mary Patterson was recommended to us by my parents as she has previously sold two of their homes and helped with the purchase of one. As this was the sale of our first home we were new to the process. Mary offered us honest advice in preparing our home for sale and kept us updated throughout the marketing campaign. We were very impressed with the number of buyers that were at the auction. Mary was open to other Harcourts agents showing their buyers through our property and was focused on getting the best sale price. After going through the buying process we have learned this is not the case for all agents! Mary has also helped us with the purchase of our new home which we are very pleased with. Mary showed us a number of properties and helped us at the auctions. Despite losing out at a couple of auctions and rejecting a lot of homes Mary never gave up on us and we have now purchased a home we would not have found without Mary's help. Mary is a professional, honest and experienced agent. We absolutely recommend her both in selling and purchasing property.

We would like to acknowledge and thank Mary Patterson who has been a tremendous help in assisting with the purchase of our new house. After an outstanding result in selling our previous home, Mary provided us with invaluable support and information during our search for a new house. One of the huge benefits of house hunting with Mary's assistance was that she genuinely wanted us to find the right property for our needs. There was no pressure, instead extremely useful information, data, advice, support...and patience. Furthermore, Mary really was just a phone call away at all times. She also always followed up on any questions or matters extremely promptly--very nice to be able to count on someone to get back to you when they say they will! In short, with both selling and buying, Mary was key in helping us achieve the outcomes we had hoped for, and a wonderful person to have had by our side during the process. Naomi and Bob Laterveer M: 027 277 5820

We are an older couple who, after more than forty years residence in our home, decided it was time to move to a care facility. We knew that this would be a stressful operation. Fortunately, we had Mary Patterson to conduct the sale of our property. Through the weeks of open home sessions up to the auction, Mary, with her calm presence and property knowledge, was an enormous comfort to us. The result was very satisfactory. We have no hesitation in fecommending Mary to anyone selling a property. Pat & Allen Rawson Ph: 09 489 8795

I can't thank you enough for all your help and support in the selling of our home. Your optimism and expertise were invaluable when times were so uncertain and scary for us! I would not hesitate in recommending you and Harcourts at every opportunity. Take care and Happy Selling!

We listed our property with Harcourts because we knew Mary Patterson. Mary sold us our house at 24 Margaret Place, Milford 15 years ago and back then we were very impressed with her. When we met with Mary we discussed a marketing plan that would suit this house along with suggestions on what we could do to improve the appearance of our property for sale. Mary suggested we stage our home which we did and feel that the presentation helped to sell our property. Our house sold at auction last Sunday and we achieved the price we wanted--it was our reserve price. We were targeting the Asian market and Mary brought another salesperson, Laura, to all of our open homes and auction to help communicate with prospective buyers. I can't fault these two ladies and they are truly an asset to Harcourts. Mary showed her experience throughout the campaign, advising and guiding us along the way, and used her initiative to work with Laura, who was fluent with speaking Mandarin when talking with Chinese buyers. Mary kept us up to date throughout the campaign on how many people came through and their comments. We would certainly recommend Mary and Harcourts to our friends and families as we feel that the experience of selling our house with Mary was as stress free as possible. Jenny & Craig Smith 09 4106354 or 0278043626

Mary has helped my family buy and sell real estate over several years and I wish to share with you how Mary went the extra mile for us. In 2004 Mary helped our family sell the family home through an auction. Mary supported us and worked tirelessly to ensure the house sold. Over the last year we have looked for a home that we could buy to share with my mother. It has been a very difficult and disappointing year as we watched house prices rise and struggled to find a house that suited us. Mary kept in touch with us very month to let us know what homes were coming on the market. One day she rang me very excited because she was sure she had found the home for us. Mary took us to see the house and we immediately loved it but didn't feel we could afford it. Mary organised for us to meet with a mortgage broker, attend an information evening on how to buy a house at auction (these evenings are very helpful, they are free of charge and I would recommend attending), and coached us through the whole process. As a result we have purchased a wonderful home that meets all our needs.

We would like to thank you very much for your dedication to the sale of our unit at 3/22 Brook Street, Mlford at the end of November last year. Given that the market had started to slow, this was a slightly more challenging time to sell and investment property. Right from the beginning of the sales process you made us feel comfortable and kept us informed at every step of the way in a very honest manner. In addition we very much appreciated the extra effort you put in to lhelp source an alternative home staging company when your first choice recommendation was unavailable within the tight timeframe we required. We were very pleased with the effect the staging had on the property. Walking in to the property just prior to the auction, we gasped at the high number of attendees filing through the door, which was certainly helped by your persistent follow-up of potential bdders. In summary, we were very impressed with the way that you and the Harcourts team worked together to achieve a good result for us, despite the slower market. We would be very happy to call on you again in the future should we need to.

We recently listed and sold our home with Tony and Mary from Harcourts Sunnynook. Our listing was unique, and required a great deal of skill, finesse, and a deep understanding of the market. Tony and Mary did a fantastic job. They were dedicated, professional, thorough, and added numerous personal touches to the process that reassured two very nervous sellers. Not only did they excel in keeping calm and on track, they got us a great result; certainly it was more than we expected! We would warmly recommend Tony and Mary to anyone looking to sell their home. We’ll certainly be calling on them when we are next looking to buy a property.

We were very impressed with the professional way in which the recent marketing campaign for the sale of our home was managed. Your commitment and hard work paid off and we were delighted with the excellent results at the end of the 3 week campaign--and of course delighted with the price achieved! The selling of a property can be a very daunting experience but you outlined the process for us, the marketing brochures/signage appeared (and were fabulous!) and the campaign had begun. Every stage happened as you said it would and it was helpful to be appraised of progress at each step. Your professional manner and sound, extensive knowledge of the area was a huge advantage. We liked that you maintained constant contact with us, keeping us in the loop. We wholeheartedly recommend you to others and would definitely work with you again in the future. Should you have any prospective clients who would like to speak with us directly we would be happy to oblige. Carmel & Michael Nickless - M: 027 487 3374 (Carmel) M: 027 217 3806 (Michael)

We would like to say again a big thank you for your work in getting our house sold. History certainly does repeat itself, as you organised the sale of our first home some 15 years ago! As then, you have been diligent and efficient through the whole process, and it was noticeable that you took as miuch care of the buyers as you did us as vendors--which is a great attribute to be so open, honest and thorough. Well done and it has been our privilege to have your services and expertise to sell our home. We wish you very blessing for the future. Mike & Penny Embleton

We have just sold our property in Milford in a little over a week of it going on the market thanks to a brilliant campaign by Mary Patterson. When we initially received an appraisal from Mary, she clearly informed us on all matters we wanted to know about - marketing, the auction process, sales in the area - and also was the only one at this early stage to give some simple tips on how to further improve presentation. It was clear that Mary's motivation was to help us in the absolute best way she could and to make the entire sale process as rewarding as possible. Mary's marketing strategies quickly received great results, with multiple groups coming through the property within the first week, including just one weekend of open homes, resulting in a fabulous pre-auction offer being received. Tirelessly, Mary then personally contacted all parties who had viewed the house to advise the auction had been brought forward, and the outcome (and total experience for that matter)was one we are incredibly happy with. In a nutshell, Mary is very easy to discuss all matters with, listens, gives advice, and ultimately wants the sale of your house to be as successful - if not more so - than you hope it will be. Bob and Naomi Laterveer

Dear Mary You got the nod to sell the Browns Bay property after three other real estate companies servicing the area had pitched for the job. Selecting someone you don't know and trusting them to do a good job selling a property that could be worth close to a million dollars is risky but fortunately for both of us your track record was strong and you came highly recommended from a friend who sets high standards. Thank you for living up to your reputation for great service levels and results. It's people like you that help re-balance the public perception of your profession. I would be delighted to recommend you to intending vendors. Best wishes Ken Rouse

We would have no hesitation whatsoever in recommending Mary to manage the sale of your property. Our dealings with her have, at all times, been a well-balanced combination of courtesy, thoughtfulness, timeliness, common-sense and importantly professionalism. Robert Roydhouse

We recently appointed Mary Patterson to market and sell our property. Over the years we have bought and sold a few homes, and it's not an exaggeration to say that Mary delivered the best end-to-end support we have ever received from any real estate salesperson. Mary also negotiated a great sale, very quickly, after our property failed to sell at auction. Mary was recommended to us, and in turn we are delighted to recommend her to you. Despite the hype of the current busy market, we knew our property was going to require careful positioning to achieve a good price. On a very busy main street, with huge potential but hard work required, we knew our pool of buyers was smaller than for other properties. We also realised that despite good photography and a reasonable marketing budget, we would need an agent who would energetically "sell" the property at our target price, not just wait for the market to deliver a buyer. Mary's never flagging energy and attention to detail was obvious throughout the entire process. She made great and cost effective recommendations around staging and marketing. She was keen to understand the things we loved about our home and neighbourhood, so she could share these with buyers. She rang us every single day to let us know what was going on. We met weekly to receive detailed feedback from buyers (even if we didn't enjoy all the feedback itself). Mary was always realistic, and always positive. We were well prepared by auction day, understood the 'market's view' of price and understood the next steps in the campaign if we didn't get our price on the day. As it happened, we had some serious bidders, however the bids didn't reach our reserve, nor did we reach it in follow-up negotiations. Mary gave good counsel, but listened to our wish not to 'give away' our property. While there were also conditional buyers in the wings, we didn't like the prices they were suggesting either, particularly as we had already secured another home. This is where Mary proved her value. By mid-evening Mary had re-contacted everyone who had visited open homes or made email/phone enquiries. She created such a sense of urgency and competition, that before midnight (7 hours post auction) Mary had secured an unconditional sale at a very pleasing price. We think we have found our forever home, but if we happen to be wrong, Mary will definitely be our first choice in the future. Peter & Karen

We found Mary was a pleasure to deal with when selling our house in Forrest Hill. As you would expect from such an experienced salesperson, Mary gave us sound advice about how to present and market our property and guided us expertly through the auction process. We found Mary to be an honest and hardworking person and a real team player, working closely with several other salespeople who had interested purchasers. There were over 50 groups of people who viewed our house in just over one week. The auction resulted in a sale above and beyond our expectations, and a record price for our street. We are very happy with the outcome and would not hesitate to recommend Mary to our family and friends. Shayne & Cathy Doyle

Hello Mary I am taking a few minutes to reflect on our recent experience of auctioning our property through Harcourts Real Estate but more precisely with you as our Real Estate Agent. Our journey began when you made contact with us many months ago offering your services. Roy spoke with you and advised we were thinking of selling but we were not ready. You asked if you could keep in touch and he agreed. You rang once or twice to ask how things were going but did not pressure us, and we appreciated how courteous you were. When the time came in November to put the house on the market we were courted by a few other Agents but already felt a connection with you so we did not hesitate to recruit your services. You kept us informed throughout the whole process, from the time we signed the contract, the marketing the Open House weekends, and finally the Auction. You took the time to set up an agenda with the important dates to come and fed back comments made by viewers after each open home (all 6 of them). You gave us advice on how to better market our property and minimized the impact of having a house open for viewing with 3 dogs living here. We listened to your comments and acted upon potential improvements. Your gentle yet professional approach was the key in minimizing the stress that comes with selling a house close to Christmas. By now you may have gathered that we would highly recommend your services to anyone looking at selling their property, so please do not hesitate to use this letter to show people how satisfied your customers are. Lise & Roy Davis

I'm writing on behalf of Loro Shandler and myself, Colleen Ashworth, to sincerely thank the team at Harcourts for a smooth and stress free sale and purchase over the past few weeks. We are absolutely indebted to our amazing agent Mary Patterson for her wisdom and knowledge, and her wonderfully calm presence right throughout our journey selling and buying. Her patience, honesty and unfailing attention to us over this time was so very much appreciated, and certainly reinforced the reason we chose her to market our lovely home, and go with us to auction for our beautiful new dwelling in Albany. She is indeed a special person. Sincere thanks to Stephen Johnson, wonder auctioneer, who kept us on track and informed through the auction process when we were extremely nervous. His great relaxed attitude and sense of humour was much appreciated. Thank you again everyone, we've come through this without losing sleep or our marbles!!! Colleen & Loro

My name is Sally Bay. I listed my mother's property at 23 Salem Place, Torbay with Harcourts Real Estate Agent, Mary Patterson. Mary sold my mother's property at Auction in April 2014. I was extremely pleased with the services of Mary. She was totally professional in all of her dealings with me. Selling a property, especially one that has been a family home, is stressful. Mary's calm, supportive manner eased the stress of the situation. She took the time and effort to talk me through each stage of the marketing and auction procedure. I am grateful that Mary handled the sale of my mother's home. Her calm supportive manner and total professionalism was very much appreciated. Sally Bay

During the past 8 or 9 weeks Mary Patterson has been trying hard to sell my house for me under a General Listing. Unluckily she was unable to do so but during that time she has been more than helpful, always courteous and very business-like in all our dealings. It was entirely due to her persuasion that I listed with your company in the first place and I do want to place on record my very great pleasure in dealing with her. She is a great ambassadress for your firm. I do hope you commend her.

It is with grateful heart I am writing to thank you for your conscientious efforts in bringing about the successful sale of my property recently. I am most grateful for the high professional standard and courtesy I received, making this time a very pleasant association. I would like to personally thank and congratulate Ricky Leung, Peter Oliver for his harmonious negotiating, Mary Patterson for her untiring efforts, and as well for Judy Parish, who acting upon her initiative obtained the listing which as a result brought about the sale. For this I am truly thankful.

I dealt with quite a few agents while looking for a house. Mary Patterson was one of the best. Although a quiet person, she was well able to display a high level of professionalism. She knew her market, she was very client orientated and dedicated to achieving a result. Your company is lucky to have her on board.

I want to write you a personal letter of thanks for the excellent service Mary has given. Mary has special qualities of friendliness, honesty and sincerity that has made her very easy to work with. I was so pleased with her work that it was a pleasure to draw her attention to other buyers and sellers. Mary has worked hard. I am aware of the pressures, as I grew up in a real estate family (my father worked in the business for 30 years).

I would like to tell you how much I appreciated Mary Patterson's assistance when purchasing my new home in Milford. I found Mary to be totally reliable, sensitive and caring to my situation, keeping me informed at all times. A particularly stressful time made tolerable by one of your staff, Mary has my profound thanks!

Mary Patterson was the Real Estate Salesperson through whom we purchased a property at 72 Kitchener Rd Milford, in November. Mary was at all times totally professional in her approach in representing the vendor, and given that my wife is a Real Estate Salesperson in the same office and whose interest was declared as required by law, Mary treated us with courtesy, respect and patience as we negotiated the purchase of the property. I would be pleased to recommend Mary to any purchaser or seller of residential property as someone who would represent her client's interests with integrity and tenacity.

This is a short note to you on behalf of my husband and myself to express our thanks to Mary Patterson who recently enabled us to sell our home prior to auction. Mary's professional approach, reliability, punctuality and honesty outshone all other agents we had dealt with in the past fourteen months during our time on the market. After listening to my husband explain how we had unsuccessfully endeavoured to market our home Mary declined our offer to multi-list our property stating that she felt it would not be in our best interests to do so. When talking to us about the Auction plan and exclusive listing she was not pushy but just laid out all the reasons why it would work and left us to think about it. We then decided to proceed with this form of marketing. Mary succeeded in selling our home before Auction gaining us $15000 more than our reserve price with a large deposit which enables us to complete the building of our new home. We are very pleased with the way things turned out for us, please pass on our thanks to Mary.

Several months ago, through your company, I purchased an apartment in Milford. Although there has been a "slight" time lapse in writing to you, I nevertheless wanted to have my comments recorded. Firstly, your representative, Mary Patterson, went that extra mile when I suggested to her I could be interested in buying in the area. I lived North of Auckland and could only get down at specific times, but Mary willingly worked around my schedule. Together we viewed a number of properties and when I settled on a particular one, she very promptly and successfully negotiated between both parties. At this point I would also like to extend my grateful thanks to those concerned for the acceptance of the deposit terms I requested. Without this, my bid to purchase would not have eventuated. It was very much appreciated. I can honestly say that Mary has exceptional sales abilities, she is 100% committed to her job, has complete loyalty to her Company, and her honesty and integrity is beyond reproach. I would have no hesitation in recommending Mary Patterson to anyone wishing to purchase real estate in the area.

Yesterday the sale of our property became unconditional and we are, of course, delighted. The purpose of this letter is to thank your company for their efforts, and in particular our agent Mary Patterson. Mary kept us fully informed during the period our property was on the market, and obviously has been very diligent about follow-up with potential buyers, etc. We were always very happy with the professional way in which she handled our queries, concerns, etc and at all times felt confident she was working in our interests. We will be recommending her to friends as "a good agent to deal with", and in fact have already done so.

We would like to take this opportunity to compliment Mary on her outstanding service assisting our family in purchasing our first home in New Zealand, and assisting us with getting financial assistance through Christine at Loan Plan. Her referral of the solicitor, Greg Dunning of Cairns Slane proved to be of enormous assistance. All went well without a hitch. We thank Mary again, and would recommend her to any other home buyers.

Mary Patterson can only be described as a "Super Salesperson". She is not a member of the Millionaire Club for real estate sales for nothing. As a closing negotiator she is without peer. She works relentlessly to obtain a sale for her client. She gos the extra mile and more. Mary gets results even when it is made almost impossible by fickle people and a wary market. Her client's interest is always uppermost in all her dealings. We are more than happy to recommend Mary to anybody wishing to sell their property.

Maurice & I wish to thank you for the wonderful marketing skills used in the selling of our property. In three short weeks with open homes and the auction you put in many long hard hours of work and we thank you. Also for the many homes you showed us to replace No.6 we say thanks. We are delighted with our new home and will ring you to visit us when our boxes are all emptied.

A short note to you regarding the recent sale of the property at 35 Lyttleton Avenue, Forrest Hill to Lawrence and Karen Butcher. I would like to thank the staff at your office for their efforts in enabling the successful sale to us. I do appreciate the complexities involved, especially when the seller was overseas. I would like to especially thank Mary Patterson for her efforts and patience. I realise that I may have been a difficult customer to deal with, but Mary always remained cool,calm and collected and kept her focus on attempting to achieve a sale. I also appreciate the amount of special effort and late hours that she put in to fit into the differing time zones between ourselves and the seller.

Recently Mary Patterson sold our property in Glenfield Road. By using her initiative she gained the listing for your office and we would like to thank Mary for her efforts in bringing our sale to a successful conclusion. Mary worked tirelessly in her quiet, determined way and achieved what at times seemed to be the impossible. Problems became challenges which were addressed and overcome in a professional and effective way. Considering the current economic climate, this was especially commendable. We cannot speak too highly of Mary and her very professional and efficient manner--she is a credit to herself and to real estate.

Thank you once again for all the time and effort you put in to sell our two properties during a very difficult time with the market. We appreciate all the time you gave us and your consideration to our feelings. You showed total dedication to achieve the best result that you could for us. If the need did arise in the future we would have no hesitation in asking for your assistance once again. In the meantime we are happy to recommend your service to anyone else who has a property for sale.

We want to impart our appreciation and great satisfaction with the dedicated services of Mary Patterson over the past month. We engaged Mary on a 3-month contract to sell our property at 20A Nile Rd with a view of a mutually satisfactory outcome by that time, but with her very keen sense of duty, strategic marketing and tireless effort at all times, it helped to put our home in the forefont of the marketplace which resulted in a satisfactory conclusion after only four weeks. Consequently, her colleagues also benefitted from these efforts and although Mary did not secure the sale of our home we will be forever grateful to Mary for her unstinted energy resulting in a much less stressful time for us. As it turned out, Mary and Diane & Ian Dodds presented offers on the same day, which I am sure worked well in our favour in the end, and after helpful consultation with Mary, Diane and Ian, we chose to go along with Diane & Ian's offer, and thank all three for the way in which they presented the 2 offers to us on behalf of their clients. Please pass on our sincere thanks to Mary for all her hard work and especially for the way in which she always kept us in the picture at every turn of events, which I can assure you puts her head and shoulders above anybody else we have dealt with in the same industry.

I recently listed my mother's property in Milford with your company and would like to express my appreciation for the very high standard of professionalism that I encountered in my dealings with your company. Within one week of signing up for your Auction programme, we had a sale with the "cash unconditional" buyer that we so desperately needed. This enabled us to secure Mum a place in the retirement village she had waited so long for. Considering the very short time frame in which we had to sell, this was a supreme effort on the part of your Sales Consultant Mary Patterson. May impressed me with her high standard of professionalism, her dedication and her kind consideration of Mum's needs. Mary is an excellent communicator and the constant feedback and contact we received from her helped quickly to establish the trust and respect that is so necessary when selling your home. I would not hesitate to recommend her to anyone thinking of selling their home.

This letter is intended as a testimonial to the sales strategy employed by Mary in the sale of our property. We confess we were most sceptical about selling by auction. We declined Mary's earlier requests to consider auction, preferring to list with a price. There was no response in a market which was softening as a result of higher interest rates and uncertainties over the election outcome. Mary persuaded us to an auction programme with a set number of Open Homes. Mary undertook to give the property widespread exposure in The Property Press and other publicity. As auction date approached, one party had continual interest but proved difficult to make any commitment. Then the turning point came with one interested purchaser and then another 24 hours later. The combined effect of the auction deadline, 2 interested parties and Mary's selling efforts on our behalf, resulted in a price and favourable conditions on the Sale & Purchase Agreement that were acceptable to us, given the unfavourable selling market. In summary, we now definitely view the auction method as positive and recommend it.

I am taking the unusual step of writing to commend you and your team on the successful sale of our property. The decision to put our property up for auction was a difficult one as in principle I could not agree with the fact the vendor has to pay for all promotions and advertising. There is also the risk of the property being passed over at auction. The latter in any case applies to all properties. Due to the efficient and professional manner in which you managed and promoted our property, giving us the impression our property was given priority and made to stand out, we felt very optimistic right from the beginning. Therefore an early sale prior to auction was always quite likely to be forthcoming. This indicates our decision to put the property up for auction was the right one, and the marketing of the property by you and your company certainly minimises the risk. We therefore take this opportunity to thank you for a job well done.

When we decided to put our home up for sale we invited 3 Real Estate Consultants. Your consultant, Mary Patterson, sat with us patiently and explained the various methods of selling a property and told us the pro's and con's of each method. She advised us that the best way to get the maximum was by way of "Auction". We agreed and appointed her. Each week she would give us a report. Open homes were held over 3 weekends and then the big day of the Auction. Only 3 properties were up for Auction on that day and 'Bingo'--only our property was sold and sold close to our expectations. Thanks to Mary Patterson for the diligent hard work and her sincerity.

My wife and I wish to express our appreciation for the professional way in which Mary Patterson successfully sold our home during a period when property sales were slow and difficult. We were impressed by the punctuality of her appointments and open homes, the follow-up reports and in particular the final negotiations which avoided the uncertainties which can accompany sale conditions. We have no hesitation in highly recommending her to anyone who may be considering selling their home, and having had prior experience of other Real Estate Agents when buying and selling, our recommendations are not made lightly. Should any of your prospective sellers require a more detailed reference we will be happy to speak with them directly.

This is to confirm that Mary Patterson, land agent, is a very reliable person to deal with. Every detail was carried out professionally and I can recommend her to anyone buying and selling your property.

Penny and I were really impressed with the way our property was marketed and sold by auction. Throughout, Mary Patterson took care of us--we were first time sellers. She kept us up to date on what was happening, always being fair and up-front, not 'pushy' as we had encountered elsewhere. Other salespeople from Mary's office were all very encouraging and supportive, friendly and interested. The auctioneer did a great job saying the right thing at the right time. We could not have asked for more and have no hesitation in recommending Mary and the team from her branch, to anyone wanting to buy or sell a property.

Congratulations on your individual sales performance for 2000. It has been an interesting year in many ways with the real estate market working against us in sales volume. You have proved through your continued relationships within the community and your high quality service that results count. For the year completed your performance has ranked you in the top 20 throughout the nation (No.11 Salesperson nationally). This is a very good personal achievement and one I wish to acknowledge.

I met Mrs Mary Patterson by chance when I was looking for a real estate agent to sell my house. I found her very helpful and very professional. She advised me on the best way to sell and the most suitable media to advertise. After a thorough discussion I appointed Mrs Patterson to be my sole agent to list my house on the market. She advised me to sell by auction. The time frame for auction was 5 weeks after my house was first listed. She arranged everything, such as open homes, signs, advertising and of course securing of the auctioneer and venue. During the auction she did a good job liaising with the auctioneer and the bidders. May house was sold to the highest bidder for a very satisfactory price. I shall be pleased to recommend Mrs Patterson to any one who wants an agent to buy or sell a house.

Liana and I would like to take this opportunity to say thanks for the excellent service we received from you leading up to and during the sale of our property. As you know, we changed over to your company following terrible service from another Milford real estate agent. It was a pleasure working with you, being so thorough and understanding as to our needs. Once again, thanks Mary and please pass on our thanks to your whole team.

In October Margaret and I listed our property at 26B Penning Road with your Sales & Marketing Consultant, Mary Patterson, for Auction and sale. We are impressed with the professional attitude and commitment that Mary Patterson applied to the marketing and sale of our home, and the amount of feedback that we received after each open home. Although at times we thought that Penning Road would not sell, Mary's advice on improvements to the house and her positive attitude always won through resulting in our sale this past week. This sale has been, we think, a personal triumph for Mary as she succeeded after we were told by a saleswoman with whom we had previously listed the property that "she will never sell your house!" Mary Patterson also arranged for Margaret and I to visit an apartment that was listed for sale by another salesperson, at 3/64 Island Bay Road, and began negotiations which proved to be extremely difficult. In spite of these issues, Mary remained in control of the process and we feel that it was her professional approach, her sales and negotiating skills, and her positive attitude that resulted in our purchasing Island Bay Road.

Just a wee note to thank you so much or all your considerate help with my purchase of 4 East Coast Road, Milford. After tiresome months of searching for just the right property, I'm delighted to say meeting you was certainly a refreshing surprise. Your personal manner and professionalism are very much appreciated. I know, without you I could not have owned that property--for that I am extremely grateful.

On the 28th June I purchased a property in Knightsbridge Drive, Forrest Hill that was marketed by one of your agents from your company, Mary Patterson. I had been looking for a suitable property for several months when I met Mary and viewed the open home. Mary's professional and encouraging approach was immediately noticeable. In a world where customer service and care is the most import thing in a highly competitive business, it was refreshing to deal with Mary. She continually kept me informed during the process and in the end it was her intuitive mix of patience and persistence that convinced me to enter into the bidding on Auction Day. Being in the customer service related industry myself I understand the dynamics of dealing with a quantity of clients while trying to negotiate a win-win situation for all parties involved, this is not always easily achieved. So I'm just taking the opportunity to acknowledge Mary's great efforts and professionalism in a challenging marketplace. I am of the opinion that she is a great asset to your team and wishing her every success for her career and for the future.

To: The Manager/Franchise Owner A brief note to thank you and Mary Patterson for all your help and support through the selling of our house at 26C Penning Road, Milford. Mary put all her heart and soul into the marketing of our house. Really, I am amazed, just 1 month later we have sold. The persistence of Mary never stopped. She was so determined to achieve her goal and sell--she did it! She's such a lovely sweet person who has become a lovely friend, who really got to see the stressed side of me--language and all! Thank you Mary, you are a hard worker who got a successful result so quickly.

Your company through Mary Patterson recently sold our property at 1/4 East Coast Rd, Milford. Mary, from her first approach to us, was totally professional, had a good rapport with not only my wife and I but our family. She was extremely reliable and a credit to the Real Estate industry. Following the sale of the property Mary was able to show us properties in the Milford area and we settled on another home in Milford. If all Real Estate Agents were like Mary Patterson, the public perception of the organisation would be much higher.